OPERATIONAL PLAN

STATUTORY REGULATIONS

O-Sentinel Security and Cleaning Service is a member of the Private Security Industry Regulatory Authority (PSIRA) and the National Contract Cleaners Association and are in a compliance with the Basic Conditions of Employment Act, Employment Equity Act, Skills Development Act and Labour Relations Act.

MANAGEMENT

O-Sentinel Security and Cleaning Service is managed by a team of highly competent, dedicated and professional group which provides clients with the most efficient service and give our staff the best development and support.
O-Sentinel Security and Cleaning Service is a comprehensive Black owned company and the management thereof is well vexed with the key to effectively redress the imbalances of the past.
Meetings are scheduled and held by General Manager with clients and detailed minutes of such deliberations are capturedand later distributed to clients for perusal and approval.
A special site procedure manual is compiled, outlining all duties to be executed. Once the service commences, daily contactis maintained between the site manager and the client. Areas of improvement are corrected if identified. Performanceevaluation is done regularly to improve or give support to the under achievers.

Supervision

Supervision is the first level of management and the endorsement of the company procedures and disciplinary code. Atthis level the clients’ requirements are integrated with the performance of duties at guard level.

AIMS OF SUPERVISION

To ensure that all officers and cleaners perform all duties as specified in the job description and or as required by the client
To ensure that officers and cleaners are alert and adhere to the dress code
To ensure that the image of the company and clients is held in highest regard at all times
The Supervision Unit acts as an extension of communication between designated officers and management

There are set procedures that must be strictly followed by the supervision unit in the execution of their duties duringa site visit.

TRAINING OF PERSONNEL

Induction and orientation with specific reference to fitness, physical and mental soundness.
Opportunity and support for further career education-enhancement of qualifications.
Customer care.
Mentoring and coaching schemes.

TAILOR MADE SECURITY GUARDING AND CLEANING CONTRACTS TO MEET YOUR REQUIREMENTS

Communications for our guards are handled by radio and cellphone links. Daily Supervisory and Management visits are conducted to ensure professionalism in attendance, dress, work ethics and compliance with site procedures or job descriptions.

ADVANCED ELECTRONIC SOLUTIONS

CCTV AND ALARM EQUIPMENT FOR HOMES AND BUSINESSES

With our in-house technical teams and fast turnaround time, we can help with any solution that is needed to get your "eyes" seeing again. We offer Off-Site, remote monitoring and Video verification, thus taking the hassle out of CCTV monitoring and surveillance. Footage can be recorded to a DVR System and used as evidence in court due to tamper proof watermarking and date stamping. The combined system with sound module also gives the controller / viewer who is in a secure environment or elsewhere the ability to challenge a person who does not have authority to be in a certain area and in that way to scare the person off or deter any further possible criminal activity

DRONES, QUAD COPTER AND MULTI COPTER SURVEILLANCE

By making use of Radio Controlled drone/ multi-copter we are now able to have an eye in the sky at much less expense than before.
Traditional methods are not only very expensive, but also lack accuracy, take up a lot of valuable time, and in some cases even cause animal fatalities
We make use of regular RC equipment, combined with state of the art GPS Autopilot systems, high resolution cameras and the best people in their respected fields, all to make the job of surveillance very easy
We use thermal security cameras which have distinct advantages over low-light and daylight cameras when lighting is impractical, too expensive or where long-range performance is required. For years, thermal security cameras have been seen as too expensive, so we have made do with less expensive – and less capable – options, like night-vision devices and infrared illuminated cameras. Now we can fit a thermal camera to a UAV and a whole world of possibilities arises. You can now have a bird’s eye view without putting any lives in danger.

ASSETS MANAGEMENT SOLUTIONS

Tracking assets is an important concern of every company, regardless of size. Fixed assets are defined as any 'permanent' object that a business uses internally including but not limited to computers, tools, software, or office equipment. While employees may utilize a specific tool or tools, the asset ultimately belongs to the company and must be returned. And therefore, without an accurate method of keeping track of these assets it would be very easy for a company to lose control of them.

ASSET BARCODING

O-Sentinel Security and Cleaning Service uses commercially printed barcodes in a variety of different materials depending upon your requirements. Options include laminated paper for office use, plastic, or even anodized aluminum for industrial use, with choices for selfadhesive, glue or even rivet attachment to the asset. Barcodes are available in all shapes and sizes, in 1D or 2D formats, for virtually every imaginable business requirement and operating environment.

MOBILE SOLUTIONS

We put asset management in the palm of your hand with Pocket PC and Windows CE on handheld PDA units. Depending on your requirements,the PDA can process batch records or alternatively update the database live via wireless networking. Using Software specially designed PDA software, the one device can potentially handle everything from goods receipting, asset or stock auditing through to update of help desk problems or maintenance work orders.

QUEUING MANAGEMENT SYSTEM

We spend time waiting in line at post offices, at Licensing department, clinics, Home affairs, Hospitals, Social services and at many other places that provide service. Much of this time spent is wasted because we are unable to do other useful things while queueing. Often it is a tiring and disagreeable activity - standing in line doing nothing.

Queue Management concept is based on the queuing system, where we analyze and optimize the movement of the entities in queues. Queue Management (QM) technology facilitates organizations to increase their productivity levels and front-end efficiency more effectively. This also helps to meet business and service objectives. Users are able to measure improvements along certain parameters: service time, averagewaiting time and their degrees of variation, over a cyclical period.